Tuesday, October 20, 2009
T-Mobile Sidekick issue
This problems reminds me of the problem Sun Microsystems experience with eBay.
This need to be handle properly, even though one vendor may not be totally responsible for the cause of the problem. it does not mean it cannot benefit from handling the "crisis" as a partner of the customer.
Sun's top executive actually had conference call with eBay everyday, i.e Scott McNealy actually sit in the call. And Sun sent a team of expert on site to help eBay fixing their problem. I think from that experience, Sun gain the trust of eBay and also other large enterprise customer.
Well, learn from this.